Job Description

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. The MDR (managed dectection and response) space is ripe for explosive growth. Gartner predicts the MDR market will reach $2.15B, with 60% of organizations using MDR services this year. Defender Experts has rapidly established itself as a leader by combining our cutting-edge technology with our unparalleled expertise to deliver an unbeatable and comprehensive security solution. As an Senior Serivce Delivery Manager, you'll be the linchpin between our customers and our engineering team, wielding your expertise to empower organizations to strengthen their security posture. You'll dive deep into the intricacies of our customers' environments, understanding their challenges, and delivering bespoke guidance to enhance their security defenses. You'll be a visionary, a trusted advisor, and a catalyst for change. Picture yourself at the forefront of innovation, collaborating with industry-leading professionals to revolutionize the way businesses approach cybersecurity. _Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond._ **Responsibilities** + Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies. + Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted). + Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration. + Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. + Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft. + Embody our culture and values **Qualifications** **Required/Minimum Qualifications:** + Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development + OR equivalent experience. + 5+ years of experience in the cybersecurity domain including but not limited to information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats. + 3+ years experience working with Microsoft Defender + 2+ years experience interfacing directly with customers **Other Requirements** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: - This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Additional or Prefered Qualifications:** + 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI and MDC preferred. Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until May 19, 2025. \#MSFTSecurity #DefenderExperts #ManagedSecurity #MDR #ServiceDeliveryManager Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

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